"But when they don't have a ready answer, there is a tendency not to answer emails and other inquiries - so, when it's going well, the comms tend to be OK, but a 'don't know' can often spell silence." For what it's worth, this has been exactly my experience with Star Capital Finance. Quite frustrating. I would much prefer feedback on why they can't help me, or how I could improve my suitability. Sure, I can phone, but then they won't have my details to hand, so it's not ideal.

I wholeheartedly encourage PS to collate this data as it's one of the biggest frustrations in buying property in CEE. Let's all support the pooling of info as much as we can. However, having complemented Neil earlier on the blogs which I think are excellent, this article is the other extreme. It's more like a press release - come on you can do better. Huw

Hi Huw Sorry you think it's more of a press release, but the idea is to genuinely explain what is being done and to encourage people to respond and share their experiences. It's also fair to say that when we think some progress has been made we're not going to hide it away for fear of sounding immodest or 'like a press release'. cheers

I agree - I have been very frustrated trying to make contact and get feedback from them on my first potential mortgage application. They do not respond to e-mails and phone calls are hopeles because the right person is never in the office. Property Secrets really needs to do something about this - it could easily put less determined people off the whole process. I think PS should appoint an IFA or get FSA registered so that they can give mortgage advice, at least in principle, from in-house. Tom

Tom, you've obviously never had dealings with the FSA! Huw

Star Finance are not the only brokers in town. I have used Hyposervis (also recommended by PS on previous deal) and they were just excellent. More recently I have used an independent broker based in Prague (ex Hyposervis) who is fantastic. Better service than UK brokers